Refund policy

Last Updated: October 12, 2026

At JoyWear, customer satisfaction is important to us. We want you to feel confident when shopping at tidevo.store.

1. 90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee: you have 90 days from the date you receive your order to request a return and a refund. To qualify, the following conditions must be met:
- The item must be in its original condition (unused and unwashed, with its original tags, labels and accessories).
- Proof of purchase or an order confirmation must be provided.
- Clear photographs of the product must be submitted for verification.
Items that have been worn, washed, damaged by the customer, or are missing tags or accessories are not eligible under this guarantee. These conditions do not affect any mandatory consumer rights that may apply.

2. How to Request a Return
To start a return, contact our customer support team at joywearusa@gmail.com within 90 days of receiving your order. Please include:
- Your order number.
- Your full name and email address.
- The reason for your return request.
- Clear photos showing the product and its condition.
Our team will review your request and send you instructions, including the return shipping address. Please do not send any items back before contacting us and receiving the correct return address.

3. Return Shipping Costs
Customers are responsible for return shipping costs for voluntary returns. The return address may differ from the original shipping address. We recommend using a trackable shipping service, as you are responsible for the parcel until it is delivered to the designated return location. Original shipping charges are non-refundable except where required by applicable law.

4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at joywearusa@gmail.com with your order number, a description of the issue, and photos where possible. We will offer an appropriate solution, such as a replacement, repair, or refund, in accordance with applicable law.

5. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be issued to your original payment method, generally within 5-10 business days. Additional time may depend on your bank or payment provider. Any legally required refunds will be processed within the applicable statutory deadlines.

6. Non-Returnable Items
- Items that have been worn or washed.
- Items missing their original tags or accessories.
- Products damaged due to customer misuse.
- Returns requested more than 90 days after delivery.
These restrictions do not apply where customers have mandatory legal rights to return goods or obtain remedies for defective or nonconforming products.

7. Consumer Rights
Nothing in this policy limits or excludes consumer rights provided by applicable law. Where applicable, customers in the European Union have a statutory 14-day right of withdrawal for eligible online purchases, subject to legal exceptions. Our 90-day guarantee is offered in addition to, and does not replace, any mandatory legal rights or protections.

8. Contact Us
Store Name: JoyWear
Website: https://tidevo.store
Email: joywearusa@gmail.com
Our customer support team will be happy to assist you.